• 21-Nov-2018 to 01-Jan-2019 (PST)
  • Creative Services
  • Chilliwack, BC, CAN
  • Salary
  • Contract

Competitive Benefits package

As a key member of the Creative Services team, the Technical Production Supervisor will primarily provide support to the Marketing team in packaging coordination, distribution of work and translation services. This multifaceted role requires acute attention to detail, accuracy, strong organization and delegation skills in a professional context. The Technical Production Supervisor is responsible for coordinating and distributing multiple translation projects with competing deadlines. A strong sense of time management and an ability to collectively keep the Technical Production team on task while adapting in a changing environment is essential.

This position will report to the Creative Services Manager and will supervise the Technical Production team.  This role will also have a strong working relationship with the Creative Services Team.



Packaging Coordination and Supervision

  • Review current and new packaging text and creative files for compliance, specific state and country regulations, languages and share recommended changes with Creative Services Manager
  • Create, manage and update copy decks as needed including tracking changes for each bag
  • Delegate bag art files to the team, and proof returned bag art files for accuracy & provide final approval prior to art being submitted to Packaging Manufacturer
  • Overall management of the packaging change policies and procedures
  • Manage bag sample inventory in collaboration with the Operations Department
  • Leads and develops the Technical Production team, providing regular coaching and support
  • Record and track pending revisions of packaging, updating the team frequently on any relevant revisions
  • Work closely with Designer and Packaging Manufacturer and communicate regularly with Operations, Nutrition and Marketing departments
  • Provide necessary information to support packaging inventory order procedures
  • Reviews and signs off on the Technical Production Assistant(s) packaging work
  • Supports the Creative Services Manager with miscellaneous project support (e.g. scheduling and time management of the team)

 Translation Services and Supervision

  • Creates, manages and distributes copy decks for all packaging and websites while ensuring all files and sites are up to date
  • Coordinates translation for all Marketing materials (campaign assets including coupons, banners, emails and Paid Media copy)
  • Provides translation support to Marketing Coordinators for all non-English social media inquiries/comments
  • Coordinates translation of ingredient panels & marketing copy for packaging as needed
  • Provides administration, posts and comments on the non-English Petcurean social media communities under guidance from the Social Media Community Coordinator
  • Provides administration for the non-English Petcurean social media communities with guidance from the Digital Marketing team.
  • Reviews and signs off on Technical Production Assistant(s) translation services work
  • Supports the Export division with miscellaneous translation services
  • Supervises workflows, troubleshooting and solution finding tactics within the Technical Production projects team

Personnel Management

  • Supervises and supports the Technical Production team.
  • Ensures that all policies, procedures and practices are followed by the employee group and consultants / contractors
  • Establishes performance and productivity standards for all direct reports
  • Communicates expectations on individual performance evaluations and performance management
  • Continuously strives to improve operational efficiencies and workflows
  • Is accountable for safe work practices, reflecting due diligence and an understanding of relevant statutory and regulatory requirements, and promoting safety and maintaining all aspects of policies and procedures.

 Other Duties

  • Willingness to roll up your sleeves and do what's necessary to get the job done and completes other duties as required within the same scope and level.



  • University or College degree in communications or marketing, considered an asset.
  • 1-2 years' experience in a people supervisor role
  • Bi-Lingual: French and English (both oral and written); demonstrated ability to effectively and professionally liaise in French and English (both orally and in writing) is considered an asset

 People Management

  • Solid leadership experience and an understanding of the dynamics involved in team leadership.
  • Proven ability to empower and inspire confidence in your team by setting direction, effectively delegating, displaying integrity, and moving towards team goals
  • Ability to foster an environment of communicating openly and regularly with team members about their performance, aspirations, and well-being. Genuine interest in the happiness and success of the team.
  • Inspires the team to always be looking for how they can make a difference for the customers, their colleagues, and the company.

Technical Fluency & Interpersonal Skills

  • Exceptional Microsoft Office capabilities: Excel and Word
  • Communicates at a professional level, is courteous and has a proven track record in providing exceptional customer service
  • High attention to detail in a fast-paced office environment
  • Ability to establish and maintain relationships, and collaborate effectively with internal and external stakeholders;
  • Strong organization, time management and task management skills with the ability to work independently and as a member of a team
  • Proactive approach; always seeking new and innovative strategies and ideas with a "can do" attitude
  • Strategic thinking skills with the ability to problem solve, meet customer needs, resolve disputes and attract new business and develop and grow the customer satisfaction;


Hours of Work

This is a full-time position with regular office hours from Monday to Friday.  However, the nature of this position is such that some additional time with notice may be required and there is a possibility of work on weekends or during the evenings. Some limited travel may be required. 

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